Dining FAQs

    Click on a question to view the answer.

    What types of payments are accepted?

    We accept the following types of payments at these outlets:

     

    Cashiering Cages: Visa, Mastercard, Debit or cash.

    ABM Machines: MasterCard, American Express, Visa or Debit.

    Restaurants/Bars: MasterCard, American Express, Visa, Debit or cash.

    What are the Box Office/Will Call hours and location?

    Our Box Office is located in the link just inside the main entrance area called the Rotunda, between the hotel & gaming floor, and is open on non-event days from 12 noon to 8 p.m. and on event days from 12 noon until the end of the event. Please note that on event pre-sale dates and on days when events begin in the afternoon will open the Box Office at 10 am to accommodate these special events.  

     

    Please arrive early if you are picking up tickets. We ask that customers present the actual credit card used to place the order as well as a government-issued photo ID. Customers without proper identification may be refused entry into the casino. Unfortunately, refunds for concert tickets will not be given as a result.  

     

    We also require that anyone attending events in the Entertainment Centre and entering the casino be over 19 years of age and have a government-issued photo ID with them at all times.

    What are the casino hours?

    We are open 24 hours a day, 365 days a year.

    How many restaurants does Casino Rama have?

    We offer 8 unique restaurant and dining options. For more information please visit the Dine section of our Web site.

    Can I make a reservation?

    Yes, reservations may be made at a number of our restaurants. To make a reservation, please call 1-800-832-7529 (PLAY).

    Is Casino Rama Accessible?

    Casino Rama is proud to be a fully accessible facility including access to dining, gaming, hotel, spa, entertainment and washroom facilities.  

     

    Entertainment Centre:

    Accessible seating is available for all performances on a limited basis. For accessible seating availability, please contact our Box Office at 1-800-832-7529. Hearing devices are available upon request at the Box Office for all concerts & events.

     

    Gaming Floor:

    Both slot & table games are located on one floor and are available with modifications to meet accessibility needs.  Please ask a Slot Attendants to assist you in locating a game and/or removing a slot chair.  Accessible tables are located in the general table games area, if you require assistance please let our staff know.  For additional inquiries about accessible gaming options please call Player Services toll free at 1-800-832-PLAY (7529).

     

    Hotel & Spa:

    We are pleased to offer a limited number of accessible hotel suites.  Please be sure to specify any specific requirements you may at the time of booking so might fully meet your needs.

     

    For more details please visit our Accessibility section

    Are children allowed at Casino Rama?

    Children (guests under 19 years of age) are not allowed in the following areas of Casino Rama:

    ·         Casino Gaming Floor or Poker Room

    ·         Entertainment Centre

    ·         Gaming Floor Restaurants including The Willow, Couchiching Court Buffet, Simcoe Yard House, Dreamcatcher Sports Lounge & Noodle Bar.     

     

    Please ensure that if you are 19 years of age or older and plan to access any of these areas that you carry government issued photo ID to verify your age; those twenty-one (21) years of age or younger must also have a secondary piece of name identification (e.g. debit card, credit card, health card, etc.).

     

    Children (guests under 19 years of age) are allowed in the following areas of Casino Rama:

    ·         Casino Rama Hotel

    ·         Hotel Restaurants including The Weirs, Firestarter Lounge, St. Germain's and Cedar.

    ·         Balance In Life Spa and Pool Deck

    ·         Rotunda

Must be 19+ years of age to visit Casino Rama Resort's Entertainment Centre, gaming floor and select restaurants and not trespassed or self-excluded from Casino Rama Resort or any OLG property to visit the property, participate in promotions or redeem offers. For full conditions for Casino Rama Resort entry, click here.

This web site is operated or created by or for organizations outside of the Government of Ontario. Some content may not be available in French. There may be web sites linked to and from this site that are operated or created by or for organizations outside of the Government of Ontario. This content may or may not be available in French.


Accessibility Icon

Casino Rama Resort is committed to providing its goods and services in ways that respect the dignity and independence of people with disabilities. To view our full Accessible Customer Service policy, please click here