• General FAQs

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  • What types of payments are accepted?

    We accept the following types of payments at these outlets:


    Cashiering Cages: Visa, Mastercard, Debit or cash.

    ABM Machines: MasterCard, American Express, Visa or Debit.

    Restaurants/Bars: MasterCard, American Express, Visa, Debit or cash.

    What are the Box Office/Will Call hours and location?

    Our Box Office is located in the link just inside the main entrance area called the Rotunda, between the hotel & gaming floor. The Box Office is open on show nights from 12pm until showtime and matinees from 10am. Tickets can be purchased at the Box Office during these hours or anytime at the Main Cashiering Cage or Ticketmaster.ca


    Please arrive early if you are picking up tickets. We ask that customers present the actual credit card used to place the order as well as a government-issued photo ID. Customers without proper identification may be refused entry into the casino. Unfortunately, refunds for concert tickets will not be given as a result.  


    We also require that anyone attending events in the Entertainment Centre and entering the casino be over 19 years of age and have a government-issued photo ID with them at all times.

    What are the casino hours?

    We are open 24 hours a day, 365 days a year.

    How do I get to Casino Rama?

    For mapping instructions please visit our Contact Us Link to /Contact-Us/ section for directions

    Is there bus service to Casino Rama?

    There are many bus pickup locations across Ontario. To plot your trip, visit Bus Pickup Location under the Tour section of our Web site or call 1-888-817-7262 (press 1, then press 3). Please note, that bus services are provided by outside operators and not the Casino.

    Does Casino Rama offer Valet parking?

    24-hour valet parking is available at the main Casino entrance as well as the Hotel porte-cochere. Diamond, Platinum Plus, Platinum and Gold Players Passport™ members may use valet parking free of charge.

    How old do you have to be to gamble?

    You must be 19 years of age or older and be able to produce valid, government-issued photo identification. A driver’s license, Passport and Age of Majority Card are all valid forms of I.D. Please note that your form of I.D. must also bear your signature and be in good condition. Those twenty-one (21) years of age or younger must also have a secondary piece of name identification (e.g. debit card, credit card, health card, etc.) as any guest who is 21 years of age or under will be asked for supporting documentation.

    Do you allow pets?

    Sorry, pets are not allowed with the exception of certified service animals.

    Do you have wheelchairs available for your guests?

    Wheelchairs are available on a first come, first serve basis at the Casino main and bus entrances as well as the hotel bell desk. You will be required to leave a piece of government-issued identification until the wheelchair is returned. We apologize that advance reservations are not available.

    Are cameras allowed on property?

    Cameras and recording devices of any kind are strictly prohibited on the Casino floor.

    Can we bring our own alcohol?

    Yes, but it can only be consumed in your hotel room. Any alcohol outside your room will be confiscated by Casino security and disposed of immediately.

    Can you smoke at Casino Rama?

    No. As part of Ontario's Provincial by law, Casino Rama is a smoke-free facility. However, designated outdoor smoking areas are available for guests who wish to smoke. Please note that designated smoking rooms are also available in our hotel for hotel guests who desire them.

    Smoking is not permitted in non-smoking designated guestrooms. Violation of this policy will result in a $250 cleaning fee.

    Are gift cards available?

    Yes, gift cards are available in the denomination of your choice. They may be redeemed for non-gaming activities such as concert tickets, restaurant meals, hotel stays and spa services. They may not be used to purchase Casino chips or tokens. Gift cards may be purchased in-person at the Casino Rama Box Office, Hotel Front Desk, Valet Kiosk or Couchiching Court Buffet. You can also order direct by calling 1-800-832-7529 (PLAY).

    How do I make a Hotel reservation?

    Room reservations may be made by booking online or by calling 1-800-832-7529 (PLAY).

    What time is Hotel check in and check out?

    Check in is at 4 p.m. and check out is at 11 a.m.

    Do you have a spa?

    The Balance In Life Spa offers a full range of services and is open daily from 9 a.m. to 9 p.m. Appointments are recommended. For more information or to book a service, please contact us at balanceinlifespa@casinorama.com or (705) 238-5933.

    Is there a pool at Casino Rama?

    Yes. A heated, indoor horizon saltwater swimming pool is available for hotel and spa guest use. Located on the third floor, it is open daily from 7 a.m. to 10 p.m. Adult swims hours are from 7 to 8 a.m. and again from 9 to 10 p.m.

    What type of fitness centre is available?

    We offer a moderately sized fitness facility in the spa, located on the third floor of the hotel. Open daily from 7 a.m. to 10 p.m., the gym features various types of cardio equipment and a universal weight-training centre.

    Are there meeting & conference facilities for groups?

    Yes, we offer nearly 16,000 square feet of flexible meeting and conference space. For more details please visit the Group Events section of our web site.

    How often is the employment page updated?

    We update the Web site as new positions become available.

    Can you mail me an employment application?

    We do not mail employment applications. Each candidate is required to apply online.

    How many people work at Casino Rama?

    We have more than 2,500 dedicated employees.

    Is Casino Rama Accessible?

    Casino Rama is proud to be a fully accessible facility including access to dining, gaming, hotel, spa, entertainment and washroom facilities.  


    Entertainment Centre:

    Accessible seating is available for all performances on a limited basis. For accessible seating availability, please contact our Box Office at 1-800-832-7529. Hearing devices are available upon request at the Box Office for all concerts & events.


    Gaming Floor:

    Both slot & table games are located on one floor and are available with modifications to meet accessibility needs.  Please ask a Slot Attendants to assist you in locating a game and/or removing a slot chair.  Accessible tables are located in the general table games area, if you require assistance please let our staff know.  For additional inquiries about accessible gaming options please call Player Services toll free at 1-800-832-PLAY (7529).


    Hotel & Spa:

    We are pleased to offer a limited number of accessible hotel suites.  Please be sure to specify any specific requirements you may at the time of booking so might fully meet your needs.


    For more details please visit our Accessibility section

    Are children allowed at Casino Rama?

    Children (guests under 19 years of age) are not allowed in the following areas of Casino Rama:

    ·         Casino Gaming Floor or Poker Room

    ·         Entertainment Centre

    ·         Gaming Floor Restaurants including The Willow, Couchiching Court Buffet, Simcoe Yard House, Dreamcatcher Sports Lounge & Noodle Bar.     


    Please ensure that if you are 19 years of age or older and plan to access any of these areas that you carry government issued photo ID to verify your age; those twenty-one (21) years of age or younger must also have a secondary piece of name identification (e.g. debit card, credit card, health card, etc.).


    Children (guests under 19 years of age) are allowed in the following areas of Casino Rama:

    ·         Casino Rama Hotel

    ·         Hotel Restaurants including The Weirs, Firestarter Lounge, St. Germain's and Cedar.

    ·         Balance In Life Spa and Pool Deck

    ·         Rotunda

    What is the Cannabis Policy at Casino Rama?

    Consumption of cannabis or cannabis products, whether by smoking, vaping, or other means, is not permitted on any portion of premises operated by Gateway that is generally accessible to the public, including within any designated smoking patios, shelters, parking lots or any other enclosed or open space available for public use.

    Smoking or vaping of cannabis is not permitted in any hotel room operated by Gateway. Gateway may ask a guest that has failed to comply with this Cannabis Policy to leave the premises, and may issue a temporary trespass ban if it is reasonably required in the circumstances.

    Guests who wish to consume cannabis can do so anywhere outside Gateway premises as may be legally permitted.

    If there is evidence of cannabis smoking or vaping in a hotel room, a cleaning fee of $250CDN (or such other reasonable fee as determined by Gateway in its sole discretion may be charged to the account).

    Full Gateway Cannabis Policy is available upon guest’s request.

Must be nineteen (19) years of age or older with valid government issued photo identification; those twenty-one (21) years of age or younger must also have a secondary piece of name identification. Those who have been trespassed and/or self-excluded from Casino Rama Resort or any Ontario gaming property and/or fail to meet Casino Rama Resort’s conditions of entry may not visit, participate in promotions and/or redeem offers. Offers do not apply to employees of Casino Rama Resort or Gateway Casinos & Entertainment. Casino Rama Resort reserves the right to cancel or change this program without notice. For full conditions for Casino Rama Resort entry, click here.

This web site is operated or created by or for organizations outside of the Government of Ontario. Some content may not be available in French. There may be web sites linked to and from this site that are operated or created by or for organizations outside of the Government of Ontario. This content may or may not be available in French.

Accessibility Icon

Casino Rama Resort is committed to providing its goods and services in ways that respect the dignity and independence of people with disabilities. To view our full Accessible Customer Service policy, please click here