Hotel Policies & Check-In Information

    Check-in time is after 4:00pm / Check-out time is 11:00am.

    Guarantee Policy – Guests will require a valid credit card and photo I.D. to check-in. Credit cards must be in the registered guest’s name and the credit card holder must be present during check-in. Visa debit and pre-paid credit cards are not accepted. An authorization will be placed on your credit card for the full anticipated amount to be owed to the hotel, plus $200.00 for incidentals per stay. Please note that additional authorizations may be required throughout the stay.

    Cancellation Policy – Cancellations must be received by 6pm on the day of your arrival, local hotel time. Failure to cancel your reservation by this time will result in a no-show charge of one night's room and tax applied to the guaranteed credit card. No refunds will be accepted without a valid cancellation number. For any changes or cancellations, please call 1-800-832-7529.

    Resort Fee – A daily $15.00 (plus HST) fee will be applied to most hotel stays. As a Tier Level Benefit, our Diamond and Platinum Plus guests will not be charged the Resort Fee.
    The daily fee includes:

    • In-room coffee makers
    • $5.00 daily dining credit*
    • Access to a digital newspaper app with over 300 multi-language publications
    • Wireless internet access
    • Unlimited local calls
    • Two (2) bottles of spring water
    • Access to the health club and pool. 

    Special requests are not guaranteed, and subject to availability upon arrival. We will do everything possible to accommodate your request, however, we are unable to confirm requests regardless of when the reservation is made. Additional charges may apply for some requests.

    Children must not be left unattended in guestrooms. Casino Rama Resort requires children 12 and under to be in the care and control of an adult at all times while visiting the property.

    Pet Policy – We do not accept pets. Service pets are permitted and must be announced during check-in. Deep cleaning charges may apply.

    Maximum occupancy per room is 5 persons. Guestroom rates are based on single or double occupancy. Charges will apply for each additional adult.

    Groups – For groups of 10 or more rooms, please call our Hotel Sales & Catering Department at 1-705-238-5900.

    See full TERMS & CONDITIONS.
    *Dining credits are available for table service outlets only (Excludes Cedar Express, Tim Horton’s and In-Suite Dining) and cannot be applied to alcohol, tax or gratuity portion of the bill. Must be a Players Passport Club member to redeem, the credit is nontransferable and non-cumulative (must be used daily).

Must be nineteen (19) years of age or older with valid government issued photo identification; those twenty-one (21) years of age or younger must also have a secondary piece of name identification. Those who have been trespassed and/or self-excluded from Casino Rama Resort or any Ontario gaming property and/or fail to meet Casino Rama Resort’s conditions of entry may not visit, participate in promotions and/or redeem offers. Offers do not apply to employees of Casino Rama Resort. Casino Rama Resort reserves the right to cancel or change this program without notice. For full conditions for Casino Rama Resort entry, click here.

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Casino Rama Resort is committed to providing its goods and services in ways that respect the dignity and independence of people with disabilities. To view our full Accessible Customer Service policy, please click here