Event Listings Seat Map FAQs Event Promotions A A Entertainment FAQs Click on a question to view the answer. What types of payments are accepted? We accept the following types of payments at these outlets: Cashiering Cages: Visa, Mastercard, Debit or cash.ABM Machines: MasterCard, American Express, Visa or Debit.Restaurants/Bars: MasterCard, American Express, Visa, Debit or cash. Is Accessible Seating available? Wheelchair-accessible seating is available for all performances on a limited basis. For accessible seating availability, please contact our Box Office at 1-800-832-7529. Casino Rama is proud to be a fully accessible facility includes access to dining, gaming, hotel, spa, entertainment and washroom facilities. Hearing devices are available upon request at the Box Office for all concerts & events. What are the Box Office/Will Call hours and location? Our Box Office is located in the link just inside the main entrance area called the Rotunda, between the hotel & gaming floor, and is open on non-event days from 12 noon to 8 p.m. and on event days from 12 noon until the end of the event. Please arrive early if you are picking up tickets. We ask that customers present the actual credit card used to place the order as well as a government-issued photo ID. Customers without proper identification may be refused entry into the casino. Unfortunately, refunds for concert tickets will not be given as a result. We also require that anyone attending events in the Entertainment Centre and entering the casino be over 19 years of age and have a government-issued photo ID with them at all times. How do I contact the Box Office? Feel free to call our general information line at 1-800-832-7529 (PLAY). Where can I purchase tickets for Casino Rama concerts? It’s Fans First at Casino Rama Resort! TicketMaster is the only authorized seller of tickets to our concerts & events. Fans purchasing from third party vendors are at risk of paying more than face value or purchasing fraudulent tickets! Here are some tips to ensure you are buying from the right site:Ticketmaster – ticketmaster.ca or ticketmaster.com are the only authentic URL’s for Ticketmaster purchases – don’t be fooled by fake sites. Make sure you check that the URL is spelled correctly.Canadian funds – all tickets are sold in Canadian funds. If you’re being charged in US funds it’s a red flagTicket Prices– if you are being charged significantly more than the value listed on our website for tickets, it’s a red flagSeat Location – if you are not given a specific seat location, it’s a red flag. Legitimate tickets will list a section, row and seat location. Watch out for wording like “around” or “here or better”.The only way to guarantee legitimate tickets is to purchase tickets through Ticketmaster at ticketmaster.ca/ticketmaster.com, by calling toll free 1-877-599-7262 or purchasing in-person at the Casino Rama Resort Box Office. We don’t want to see fans get taken advantage of, so please only used the authorized dealer to purchase tickets to our concerts & events. Casinos Rama Resort is not responsible for tickets purchased through third party sites and cannot offer refunds, discounts or replacement tickets for third party issued tickets. Where should I park? We offer ample free parking with space for more than 2,500 vehicles, but valet parking is also available. What are the casino hours? We are open 24 hours a day, 365 days a year. What type of entertainment does Casino Rama offer? We offer a wide variety of world-class concerts & events all year long. For a list of upcoming concerts and events please visit our Entertainment section. What are the Casino Rama Box Office hours/location? Located just inside the main entrance in the area called the Rotunda, the Box Office is accessible from both the hotel & gaming floor. The Box Office is open on non-event days from 12 noon to 8 p.m. and on event days from 12 noon until the end of the event. Please note that on event pre-sale dates and on days when events begin in the afternoon the Box Office will open at 10 am to accommodate these special events. Please arrive early if you are picking up tickets. We ask that customers present the actual credit card used to place the order as well as a government-issued photo ID. Customers without proper identification may be refused entry into the casino. Unfortunately, refunds for concert tickets will not be given as a result. We also require that anyone attending events in the Entertainment Centre and entering the casino be over 19 years of age and have a government-issued photo ID with them at all times. Where can I see an Entertainment Centre seating chart? On our site, you can not only view a seating chart, but you can get a feel for the view from various seats throughout the Entertainment Centre. Please visit our seating chart section here, and click on the camera icon to see your stage view. Can I purchase tickets with points from my Player’s Card? No, tickets may not be purchased using points. Please log in to the My Club section of the site to view your latest offers & rewards. Are cameras allowed at the concert? While cameras and recording devices of any kind are strictly prohibited on the Casino floor, it is at the discretion of each artist to allow fans to take personal use photos in the theatre. Please note, that no audio or video recording or professional cameras/lens will be allowed at any time by any artist. Is there a dress code? No. Why can’t I reserve concert tickets for today’s show? Please note that concert and event offers may only be reserved until midnight the day before the event. If you would like to check the availability of your offer for today’s show, please call us at 1-800-832-7529(PLAY) and any one of our agents will be able to assist your request. Is Casino Rama Accessible? Casino Rama is proud to be a fully accessible facility including access to dining, gaming, hotel, spa, entertainment and washroom facilities. Entertainment Centre:Accessible seating is available for all performances on a limited basis. For accessible seating availability, please contact our Box Office at 1-800-832-7529. Hearing devices are available upon request at the Box Office for all concerts & events. Gaming Floor:Both slot & table games are located on one floor and are available with modifications to meet accessibility needs. Please ask a Slot Attendants to assist you in locating a game and/or removing a slot chair. Accessible tables are located in the general table games area, if you require assistance please let our staff know. For additional inquiries about accessible gaming options please call Player Services toll free at 1-800-832-PLAY (7529). Hotel & Spa:We are pleased to offer a limited number of accessible hotel suites. Please be sure to specify any specific requirements you may at the time of booking so might fully meet your needs. For more details please visit our Accessibility section Are children allowed at Casino Rama? Children (guests under 19 years of age) are not allowed in the following areas of Casino Rama:· Casino Gaming Floor or Poker Room· Entertainment Centre· Gaming Floor Restaurants including The Willow, Couchiching Court Buffet, Simcoe Yard House, Dreamcatcher Sports Lounge & Noodle Bar. Please ensure that if you are 19 years of age or older and plan to access any of these areas that you carry government issued photo ID to verify your age; those twenty-one (21) years of age or younger must also have a secondary piece of name identification (e.g. debit card, credit card, health card, etc.). Children (guests under 19 years of age) are allowed in the following areas of Casino Rama:· Casino Rama Hotel· Hotel Restaurants including The Weirs, Firestarter Lounge, St. Germain's and Cedar.· Balance In Life Spa and Pool Deck· Rotunda What is the Cannabis Policy at Casino Rama? Consumption of cannabis or cannabis products, whether by smoking, vaping, or other means, is not permitted on any portion of premises operated by Gateway that is generally accessible to the public, including within any designated smoking patios, shelters, parking lots or any other enclosed or open space available for public use.Smoking or vaping of cannabis is not permitted in any hotel room operated by Gateway. Gateway may ask a guest that has failed to comply with this Cannabis Policy to leave the premises, and may issue a temporary trespass ban if it is reasonably required in the circumstances.Guests who wish to consume cannabis can do so anywhere outside Gateway premises as may be legally permitted.If there is evidence of cannabis smoking or vaping in a hotel room, a cleaning fee of $250CDN (or such other reasonable fee as determined by Gateway in its sole discretion may be charged to the account).Full Gateway Cannabis Policy is available upon guest’s request.