Responsible Gaming

    The PlaySmart Centre, located at our Bus Entrance, is staffed from 11:00AM – 2:00AM, daily.
    Drop by to find out more about what The PlaySmart Centre has to offer.


    playsmart centre


    RESPONSIBLE GAMING AT CASINO RAMA RESORT

    Casino Rama Resort is committed to delivering its products and services in a socially responsible manner. Click here to view Casino Rama Resort’s Responsible Gaming Corporate Strategy. As a part of the Ontario Lottery and Gaming's "RG Code of Conduct" on Responsible Gaming, Casino Rama Resort, through a series of initiatives, promises to strengthen its corporate commitment, enhance customer information and education programs and develop programs and policies that improve the gaming environment. Click here to view Casino Rama Resort’s Responsible Gaming Pledge.

    ACCREDITATION

    In November 2014, Casino Rama Resort earned their Responsible Gaming Accreditation. The Responsible Gaming Accreditation is a standard in which Casino Rama Resort's Responsible Gaming Program is measured against eight core responsible gambling standards including corporate policies, self-exclusion, advertising and promotion, informed decision making, assisting patrons who may have problems with gambling, access to money, venue growth and game features and employee training.
    This international accreditation supports our commitment to responsible gaming.

    RG Check
    Visit the RG Check website for more information on responsible gaming accreditation.

    PLAYSMART

    The PlaySmart Centre provides patrons and employees with information on safer gambling practices as well as assistance and local referrals for help with gambling-related problems. Operated by the Responsible Gambling Council of Ontario, the PlaySmart Centre is independent and information provided to PlaySmart is confidential. PlaySmart at Casino Rama Resort is located in the Bus Entrance of our venue.
      

    SELF-EXCLUSION PROGRAM

    Every casino (commercial and charity), and slot facility in Ontario complies with The Ontario Lottery and Gaming’s  (OLG's) Policy on Responsible Gaming, including participation in the "Self-Exclusion Program", in which individuals request to have themselves placed on a “list” of self-excluded persons and refrain from visiting any property under OLG jurisdiction. A Self-Exclusion applies to all OLG gaming facilities, including commercial casinos, slot facilities, and charity casinos. Click on Casino Rama Resort’s Self-Exclusion Brochure to find out more about the Self-Exclusion Program available at Casino Rama Resort.

    ACCESS TO PERSONAL INFORMATION

    We will provide you with access to your personal information (i.e. win/loss statements, etc.) and will allow you to correct or update your personal information (i.e. address, phone number, mailings, etc.) in accordance with applicable law. Your request must be made in writing to our Chief Privacy Officer at the contact information below.  You will be required to provide us with a copy of your valid government-issued photo ID. The reason we ask for valid government-issued photo ID is to ensure that we do not unintentionally change or release your personal information to a third party who is representing him/herself as you. Click here to view the Casino Rama Resort Privacy Statement

    Please Send Requests for Win/Loss Statements to:
    Casino Rama Resort
    Attention: Legal Department
    5899 Rama Rd.
    Rama, Ontario
    L3V 6H6
    Online at: privacyofficer@casinorama.com

    LOCAL TREATMENT PROVIDERS

    Off-Site Self-Exclusion Program Partners:

    Simcoe Outreach Services Canadian Mental Health Association Simcoe County Branch
    15 Bradford Street
    Barrie, Ontario
    Tel.1-800-461-4319
    www.cmhastarttalking.ca

    Canadian Addiction and Mental Health (CAMH)
    1001 Queen Street West
    Toronto, Ontario
    M6J 1H4 Tel. 1 (800) 463-6273
    www.ProblemGambling.ca

    Chinese Family Services of Ontario
    229-3330 Midland Avenue
    Scarborough, Ontario
    Tel. 1-866-979-2743
    www.chinesefamilyso.com

    ADDITIONAL SUPPORT AGENCIES

    Credit Canada
    810-45 Sheppard Avenue East
    Toronto, Ontario
    M2N 5W9
    Tel. 1-800-267-2272
    www.CreditCanada.com

    Family Mental Health Initiative (FMHI)
    128 Anne St. South
    Barrie, Ontario
    L4N 6A2
    Tel. 705-725-0363
    Tel. 1-800-324-3252
    www.fmhi.ca

    Simcoe Outreach Services Canadian Mental Health Association Simcoe County Branch
    Orillia Office
    76 Nottawasaga Street
    Orillia, Ontario
    L3V 3J4
    Tel. 1-888-329-5846
    www.cmhastarttalking.ca

Must be 19+ years of age to visit Casino Rama Resort's Entertainment Centre, gaming floor and select restaurants and not trespassed or self-excluded from Casino Rama Resort or any OLG property to visit the property, participate in promotions or redeem offers. For full conditions for Casino Rama Resort entry, click here.

This web site is operated or created by or for organizations outside of the Government of Ontario. Some content may not be available in French. There may be web sites linked to and from this site that are operated or created by or for organizations outside of the Government of Ontario. This content may or may not be available in French.


Accessibility Icon

Casino Rama Resort is committed to providing its goods and services in ways that respect the dignity and independence of people with disabilities. To view our full Accessible Customer Service policy, please click here