• Player Services

    Player Services 24hr call-out

    Customer Service 24 hours a day

    Casino Rama has two on-site Player Services desks that offer 24-hour, at-your-service help.

    Operated by Player Services Coordinators, Casino Hosts and Executive Hosts, you can:

    • Sign up to be a member of the Players Passport Club
    • Inquire about Learn To Play classes
    • Inquire about available rewards and promotions
    • Learn about the club program and how it works to get rewards
    • Get personalized hosting services to plan your visit

    Stop by any one of the Player Services desks on your next visit to Casino Rama to learn more about what Casino Rama has to offer you!

    Have a question? Give us a call!

    Player Services also includes the Casino Rama Call Centre. This Call Centre is operated by more than 25 Call Centre Agents who are available to take your calls day or night. Our Call Centre is open from 10 a.m. to 10 p.m. daily and are available to help with:

    • Making your hotel reservation
    • Booking your restaurant reservation
    • Booking your Spa reservation
    • Registering you for the hottest slot and table tournaments
    • Providing general information about the Casino Rama and the Players Passport Club program

    Contact us today at 1-800-832- 7529 (PLAY). 

    Frequently Asked Questions

    Looking for a quick answer to your question? Read through our FAQs. We cover questions from Casino hours to how the Players Passport My Club card works.

Must be nineteen (19) years of age or older with valid government issued photo identification; those twenty-one (21) years of age or younger must also have a secondary piece of name identification. Those who have been trespassed and/or self-excluded from Casino Rama Resort or any Ontario gaming property and/or fail to meet Casino Rama Resort’s conditions of entry may not visit, participate in promotions and/or redeem offers. Offers do not apply to employees of Casino Rama Resort or Gateway Casinos & Entertainment. Casino Rama Resort reserves the right to cancel or change this program without notice. For full conditions for Casino Rama Resort entry, click here.

This web site is operated or created by or for organizations outside of the Government of Ontario. Some content may not be available in French. There may be web sites linked to and from this site that are operated or created by or for organizations outside of the Government of Ontario. This content may or may not be available in French.

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Casino Rama Resort is committed to providing its goods and services in ways that respect the dignity and independence of people with disabilities. To view our full Accessible Customer Service policy, please click here