Casino Opening / COVID FAQs
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Is the casino and all of its amenities closed?
Our casino, hotel, spa, entertainment centre and select restaurants are now open for your enjoyment.
What happens to my reward points (freeplay) and comps?
All points you had when the casino closed were in your account when we re-opened on July 29, 2021. Point expiry has been paused since March 17, 2020 and will resume on August 17, 2022.
All comps you had when the casino closed were in your account when we re-opened on July 29, 2021. Comp expiry has been paused since March 17, 2020 and will resume towards the end of June 2022.
What happens to my tier? Will it be downgraded?
We are pleased to advise you that you will maintain your current tier status for the remainder of the earning period until March 31, 2023, when tier points are reset and a new earning period begins.
Will you resume the My Club Eat & Drink promotions?
We will resume all other promotional activity, as appropriate, when we reopen our restaurants. Some of our promotions may change depending on capacity restrictions or health and safety guidelines in place at that time.