Casino Opening / COVID FAQs
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Casino Rama Resort is temporarily closed at the moment, which means the gaming floor and all amenities are closed as well, including the hotel, spa and restaurants. The Entertainment Centre continues to remain closed as well at this time.
Following the direction of our regulators and the Public Health Agency, operations will resume on January 31 at 10am. Please continue to follow our website and social media for full details.
Your points are safe. All points you had when the casino closed will be in your account when we re-open.
Your comp dollars are safe. All comps you had when the casino closed will be in your account when we re-open.
We are pleased to advise you that you will maintain your current tier status for the remainder of the earning period until April 30, 2022, when tier points are reset and a new earning period begins.
Yes, please bring your printed complimentary voucher to the Guest Services desk for redemption.
Any slot ticket that has expired during the closure will be honoured. On your next visit, simply bring it to the cashier’s cage at your local Gateway Casinos facility to redeem your ticket.
All dining offers and promotions are considered void, effective January 5, 2022. When our casinos resume operations, our programs will resume with a new offer. Some of our dining offers may change depending on capacity restrictions or health and safety guidelines in place at that time.
All previously issued gaming offers are considered void, effective January 5, 2022. When our casinos resume operations, our programs will resume with new offers.
We will honour all birthday offers that occurred during the closure for a period of 30 days after reopen.
All previously issued gift offers are considered void, effective January 5, 2022. When our casinos resume operations, depending on capacity restrictions or health and safety guidelines, some of our gift programs may change.
All previously issued hotel offers are considered void, effective January 5, 2022. When Casino Rama Resort resume operations, our programs will resume with new offers.
All promotions are considered cancelled or postponed, effective January 5, 2022.
All My Club Eat and Drink promotions are currently suspended with the exception of our NFL Pick’em Pool contest. NFL game day bonus words points will be awarded to all players for week 18 (8 points in total) without the need to enter these words into your account. We will resume all other promotional activity, as appropriate, when we reopen our restaurants. Some of our promotions may change depending on capacity restrictions or health and safety guidelines in place at that time.
Tickets purchased for a postponed show are automatically good for new rescheduled dates. Once we have a better understanding of when shows may resume in the Entertainment Centre, we will be announcing the new dates. If you are unable to make the new dates, you are able to request a refund from your original point of purchase.
What happens to hotel reservations, restaurant reservations, spa reservations at Casino Rama Resort during the closure?
Reservations for the above amenities are automatically cancelled while Casino Rama Resort is closed. Pre-paid reservations may not be automatically refunded, please reach out to Casino Rama Resort at firstname.lastname@example.org to review your specific reservation details.
What happens to my hotel reservations, restaurant reservations, spa reservations at Casino Rama Resort that are scheduled after the casino re-opens?
Reservations that were made prior to closure, but occur after re-opening may still be in effect, even if the show or event date on which they occurred was postponed. If you wish to cancel, please reach out to Casino Rama Resort directly at email@example.com.
Can I speak with someone in Sales, while you are temporarily closed, about a future meeting or event I’d like to plan at Casino Rama Resort?
Our Sales Team will be happy to discuss your plans for a future meeting or event. Please contact our Sales office at 705.238.5900
If you are a bus operator you can contact our Charter Bus Sales phone line for assistance with your booking 1-888-817-7262 (Press 3)