Responsible Gaming

The PlaySmart Centre, located at our Bus Entrance, is staffed from 11:00 AM – 2:00 AM, daily.
Drop by to find out more about what The PlaySmart Centre has to offer.

RESPONSIBLE GAMING AT CASINO RAMA RESORT

Casino Rama Resort is committed to delivering its products and services in a socially responsible manner. Click here to view Casino Rama Resort’s Responsible Gaming Corporate Strategy. As a part of the Ontario Lottery and Gaming’s “RG Code of Conduct” on Responsible Gaming, Casino Rama Resort, through a series of initiatives, promises to strengthen its corporate commitment, enhance customer information and education programs and develop programs and policies that improve the gaming environment. Click here to view Casino Rama Resort’s Responsible Gaming Pledge.

ACCREDITATION

Casino Rama Resort has maintained its Responsible Gaming Accreditation since 2014. The Responsible Gaming Accreditation is a standard in which Casino Rama Resort’s Responsible Gaming Program is measured against eight core responsible gambling standards including corporate policies, self-exclusion, advertising and promotion, informed decision making, assisting patrons who may have problems with gambling, access to money, venue growth and game features and employee training.
This international accreditation supports our commitment to responsible gaming.

Visit the RG Check website for more information on responsible gaming accreditation.

PLAYSMART

The PlaySmart Centre provides patrons and employees with information on safer gambling practices as well as assistance and local referrals for help with gambling-related problems. Operated by the Responsible Gambling Council of Ontario, the PlaySmart Centre is independent and information provided to PlaySmart is confidential. PlaySmart at Casino Rama Resort is located in the Bus Entrance of our venue.

PERSONAL FINANCIAL RESTRICTIONS

Casino Rama Resort offers patrons the option of enrolling into a Personal Financial Restriction Program. This Program is designed to allow patrons to limit the type of financial transactions they are able to complete while at the casino. If you would like to enroll in the program, please visit Casino Rama Resort’s Casino Cage or Credit Office. For more information on this program, please download our Financial Restrictions Program Brochure.

SELF-EXCLUSION PROGRAM

Every casino (commercial and charity), and slot facility in Ontario complies with The Ontario Lottery and Gaming’s  (OLG’s) Policy on Responsible Gaming, including participation in the “Self-Exclusion Program“, in which individuals request to have themselves placed on a “list” of self-excluded persons and refrain from visiting any property under OLG jurisdiction. A Self-Exclusion applies to all OLG gaming facilities, including commercial casinos, slot facilities, and charity casinos. Click on Casino Rama Resort’s Self-Exclusion Brochure to find out more about the Self-Exclusion Program available at Casino Rama Resort.

ACCESS TO PERSONAL INFORMATION

We will provide you with access to your personal information (i.e. win/loss statements, etc.) and will allow you to correct or update your personal information (i.e. address, phone number, mailings, etc.) in accordance with applicable law. Your request must be made in writing to our Chief Privacy Officer at the contact information below.  You will be required to provide us with a copy of your valid government-issued photo ID. The reason we ask for valid government-issued photo ID is to ensure that we do not unintentionally change or release your personal information to a third party who is representing him/herself as you. Click here to view the Casino Rama Resort Privacy Statement.

Please Send Requests for Win/Loss Statements to:
Casino Rama Resort
Attention: Legal Department
5899 Rama Rd.
Rama, Ontario
L3V 6H6
Online at: privacyofficer@casinorama.com

LOCAL TREATMENT PROVIDERS

Off-Site Self-Exclusion Program Partners:

Simcoe Outreach Services Canadian Mental Health Association Simcoe County Branch
15 Bradford Street
Barrie, Ontario
Tel.1-800-461-4319
www.cmhastarttalking.ca
Canadian Addiction and Mental Health (CAMH)
1001 Queen Street West
Toronto, Ontario
M6J 1H4 Tel. 1 (800) 463-6273
www.ProblemGambling.ca
Chinese Family Services of Ontario
229-3330 Midland Avenue
Scarborough, Ontario
Tel. 1-866-979-2743
www.chinesefamilyso.com

ADDITIONAL SUPPORT AGENCIES

ConnexOntario
Problem Gambling Services
1-866-531-2600
connexontario.ca

Credit Canada
810-45 Sheppard Avenue East
Toronto, Ontario
M2N 5W9
Tel. 1-800-267-2272
www.CreditCanada.com

Family Mental Health Initiative (FMHI)
128 Anne St. South
Barrie, Ontario
L4N 6A2
Tel. 705-725-0363
Tel. 1-800-324-3252
www.fmhi.ca

Simcoe Outreach Services Canadian Mental Health Association Simcoe County Branch
Orillia Office
76 Nottawasaga Street
Orillia, Ontario
L3V 3J4
Tel. 1-888-329-5846
www.cmhastarttalking.ca

Membership has its rewards!

Becoming a My Club Rewards member is free and easy. Just visit Casino Rama Resort’s Guest Services desk, present your valid ID, and we’ll sign you up for a membership. More prizes and more ways to earn points – right at your favourite slot machine!

Learn More About My Club Rewards